Questions
Good to know
Do you manage properties or take bookings?
No. Cozie Guides is guest guide software plus a done-for-you guide-writing service. We don’t manage properties, take bookings, handle keys or provide accommodation; you stay in charge of your listing and your guests.
Do guests need to download an app?
No. They scan your Cozie Code (a QR code) or tap the link, and the guide opens in their phone’s browser. No app, no login.
What happens when something changes?
Text us: a new coffee machine, a different check-out time, a café that’s closed for winter. We make the change for you, and it’s usually live within 48 hours (our target, not a promise). Updates and a seasonal refresh of local tips are part of the monthly plan.
I have several homes. How does pricing work?
Setup is NZ$399 for your first guide and NZ$99 for each extra guide. The monthly plan depends on how many homes you have: 1 home NZ$25; 2–5 homes NZ$69; 6–10 homes NZ$99; 11+ homes NZ$9 per home (per month).
What’s the free sample of my own home?
Choose “A free sample of my own home” in the enquiry form and tell us a little about the place. We’ll reply to arrange it. There’s no obligation, and nothing is published without your approval.
How do you look after door codes and Wi-Fi passwords?
Private details are stored separately and never appear on the public guide. If you want them in the guide, guests unlock them with a stay PIN that you share. Many owners prefer to keep door codes in their booking-platform messages, and that’s our default. No online system is risk-free, so we keep what’s public to a minimum. Everything is hosted in Sydney, Australia.
Do you use AI?
Writing tools may help us tidy wording, but every fact comes from you and a person checks every guide before you approve it. We never make up Wi-Fi details, instructions, opening hours, prices or safety information.
Where do the local recommendations come from?
Mostly from you: your favourite spots, labelled clearly. Anything we suggest stays hidden until it’s been checked by a person, and we review local picks each season as part of the monthly plan.
Are there ads or commissions?
No. We don’t put adverts or affiliate links in your guide. You pay a simple fee, and small updates are included while your guide is live.
Which areas do you cover?
We’re starting with Queenstown, Wānaka and Lake Tekapo. If your place is elsewhere in New Zealand, enquire anyway.
Can I cancel?
Yes, any time. Your guide goes offline at the end of the month you’ve paid for, and we delete your information within 30 days unless you ask us to do it sooner.
How do I pay?
We’ll build a free sample page first. If you decide to go ahead, we invoice the setup fee before building your full guide. You pay by bank transfer to our New Zealand bank account, within 7 days. The monthly fee is invoiced each month in advance. We don’t take payments on this website.
